Refund Policy
1. Overview
At Host Friday, we are committed to providing quality web hosting services and strive to ensure customer satisfaction. If you are not satisfied with our service for any reason, we offer refunds in accordance with the terms outlined in this policy.
2. Money-Back Guarantee
- 30-Day Money-Back Guarantee: New customers are eligible for a full refund within 30 days of the initial purchase. This applies to hosting services only and excludes domain name registrations, SSL certificates, and other add-on services.
- To request a refund within this period, please contact our support team.
3. Non-Refundable Items
Certain services and fees are non-refundable, including:
- Domain Name Registrations/Renewals: Once registered, domain fees are non-refundable due to third-party costs.
- SSL Certificates: SSL purchases are not eligible for refunds.
- Setup Fees: Any setup or installation fees paid at the time of purchase are non-refundable.
- Add-On Services: Fees for additional features or add-ons, such as custom software installations or maintenance services, are not eligible for refunds.
4. Renewal Refunds
- Renewals for existing hosting plans are not covered by the money-back guarantee and are non-refundable once processed. Please ensure you check your renewal terms and cancel any services prior to the renewal date if you do not wish to continue.
5. Cancellation Policy
- Cancellation Process: To cancel your services and request a refund, you must submit a cancellation request through your Host Friday account or contact our support team.
- Prorated Refunds: For cancellations after the 30-day money-back period, refunds are not available. However, you may continue to use the remaining balance of your paid service term.
6. Refund Method
Refunds will be issued to the original payment method used during the purchase. Processing times may vary depending on your bank or payment provider.
7. Service Violations
If your account is terminated due to a violation of our Terms of Service (e.g., abuse, spam, or other prohibited activities), no refunds will be issued.
8. Contact Us
If you have questions about our Refund Policy or wish to request a refund, please contact our customer support team:
- Email: hostfridaybd@gmail.com
- Phone: +880 175 481 4310